FAQ

• Do you offer Cash on Delivery (COD) ?

  Sorry Currently the COD and Free Shipping Service on SELERIT are unavailable .
  But FreeShipping can be provided when your order meet the condition .
  More details , Pls check here .

• What methods of payment do you accept ?

  PayPal ,Credit Cards and Debit Cards and OXXO are all acceptable at SELERIT .
  Please refer here to learn more about the payment methods we accept at SELERIT .

• Where are your products sent from?

  SELERIT just have one office which located in Guangzhou China.
  All the clothes are shipped from China .But we can send the clothes to all over the world .

• How long does it take for my order to ship ?

  After the payment of your order is received , SELERIT need 2-3 days to prepare the order .
  We will send you an email if the processing for your order takes longer than expected.
  Shipping time depends on which country you reside in.
  Please refer to our shipping section here for more details on
  how long it will take to get your package. 

• How long will it take my order to arrive ?

  Here at SELERIT, We will make sure all packages are delivered in a timely manner.
  You will receive your order within 7-20 business days depending on what country you reside in from the date your order was placed. For more information on shipping please refer here. You may also track your order once it is shipped by signing into your SELERIT account and clicking the "My Orders" button.

• How do I cancel an order ?

  There are two types of order cancellations.
  1. Cancelling an unpaid order.
  An unpaid order will be canceled automatically after 7 days .
  2. Cancelling a paid order.
  To cancel a paid order, Pls Leave us a Message by clicking the "Details" of your order .
  We cannot cancel orders which have been shipped out.
  In other words, once you receive our shipment notice, the order cannot be canceled.
  Then please wait for your package to arrive and you may either keep it
  or contact us to arrange "return for refund".

• How do I change my shipping address once my order is placed ?

  We can only update your shipping address before shipment.
  Pls contact us as soon as possible if the parcel still not being shipped ,
  We will try our best to help you to modify it under our system .
  To ensure that your package can be properly delivered,
  Please ensure that your address is complete and correct with all information
  including apartment/suite/room numbers.
  Once your package shipped, we will not be able to change the shipping address.
  And we are unable to cancel an order after shipment.
  Please keep an eye on your order status by checking "My Orders"
  to make sure you can receive your order.

• How do I change/modify my order ?

  Please note that we can help you modify your order before shipment .
  Pls email us or Leave A Message to us.
  It includes changing the size/color of an item , removing an item ,changing shipping address.
  Once your package is shipped, we will not be able to change anything.

• How do I track my orders ?

  Tracking your order is simple and easy to do.
  We will send you an email letting you know once your order has shipped.
  You can log into your SELERIT account and find all your order information.
  Click "My Orders" and "Details" then you can find the tracking number
  and the shipping method . You also can Leave A Message to us .

• Why didn't I get an email about my order being shipped ?

  We will send you an email once your order is shipped. If you did not receive an email, you may have entered your email incorrectly or it could of went to your spam folder.
  It normally takes 2-3 business days for us to process your order and then we will ship your package out. If you have not received an email about your order being shipped within 4 days of the date you placed your order then please contact us by Leaving A Message .