HELP & SUPPORT

Privacy Policy

Terms and Conditions

Shipping Information

Payment Method

Return Policy

CUSTOMER CARE

About Selerit

FAQ

Contact Us

Account Balance

Return Policy

 

① We are gladly accept returns or exchange within 30 days of receipt for most items in new condition. After this time we cannot guarantee that the return or exchange request will be accepted.

② The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories. Items must be returned unworn, unwashed, undamaged and unused with their original tags.

③ Please send the item(s) back to us through a local post office instead of express services( like DHL, UPS, TNT, FEDEX and similar ). By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process in China.

④ We do not offer Freight To Collect (FTC) service for the packages returned to us.

⑤ Shipping cost for the returned packages is shouldered by customers.

⑥ If The package incurs any import duty when arrive in China Custom, We will email you and tell you how much is it which need to be shouldered by your side.

⑦ Pls email us [email protected] the below information once you process the return.

 
⑧ Only we receive the returned item(s), we can issue a refund.
 
 

Return Address

Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided.